Public Utilities Director

City of Raleigh
Raleigh, NC


Reporting directly to the Assistant City Manager, the Director of the Public Utilities Department (also known as Raleigh Water) will provide vision and leadership in the management of North Carolina’s second largest water and sewer utility.

To learn more about the Public Utilities Director click here. 

Qualified candidates will clearly exemplify the City’s organizational values of responsiveness, integrity, respect, collaboration, honesty, diversity, stewardship, and initiative. To position the department to pursue opportunities and meet challenges, the City is looking for advance skills in project management, planning and formulating strategies and policies. Effective and supportive customer service remains a priority and the director is expected to lead the department in engaging and communicating with residents and businesses, merger towns, and stakeholders. The successful candidate should also have a proven record of embracing innovation and encouraging cross functional/department partnerships to achieve results as well as supporting and developing equitable policies and services.

Hiring Range: $95,631.00 - $176,917.00 Commensurate with experience.  

Essential Duties:

  • Oversees and provides direct staff supervision including conducting performance evaluations, coordinating training, and implementing hiring, and discipline and termination procedures.
  • Directs the implementation of operations and programs of assigned department; provides strategic planning; coordinates, administers, and evaluates programs, projects, processes, systems, standards, and/or services; prioritizes and directs projects and initiatives in alignment with organizational strategy, mission and vision; ensures compliance with applicable regulations, standards, policies and procedures.
  • Provides oversight and operational direction to achieve departmental goals and objectives; develops and oversees the implementation of policies, procedures and standards; evaluates operational effectiveness and implements process improvements and resource optimization.
  • Serves as an organizational and departmental representative by advising, consulting with and facilitating complex discussions with City management, City officials, boards, commissions, authorities, various agencies and/or other organizations.
  • Develops short and long term goals, objectives, and strategic plans; oversees and/or negotiates contracts; provides and presents communications and updates on department activities, positions and project/program status.
  • Develops, administers and oversees department operating budget.  Reviews financial statements, monitors and approves expenditures and ensures compliance.
  • Performs other duties of a similar nature and level as assigned.


Typical Qualifications

Education and Experience:
Bachelor's Degree in Engineering, Public Administration or field directly related to assignment, ten years of progressively responsible related experience that includes significant management and supervisory experience.  

None Required

Preferred Education and Experience:

  • Previous experience as a Utilities Director, CEO or Assistant Director in a municipal or private sector water/sewer enterprise with diverse operations. 
  • Master’s degree in Engineering, Public Administration or a related field.
  • Understanding and knowledge of state and federal utility and environmental regulations.
  • Working knowledge in all areas of department services and operations
  • Experience with funding and leading the implementation of a substantial capital improvement plan
  • Demonstrated success in collaborating and communicating with employees to grow the department’s current high-performing organizational culture.

 Preferred Licensing:

  • Professional engineering license.

Additional Information

Knowledge of:

  • Supervisory principles, practices and techniques.
  • Practices and methods of coaching and leading the work of others.
  • Principles, practices and methods of public and business administration.
  • Principles and practices of executive and strategic leadership.
  • Principles and practices of program administration and management.
  • Best practices, trends and emerging technologies.
  • Recent developments, current literature/trends, and sources of information in assigned field.
  • Principles and applications of critical thinking and analysis.
  • Principles and practices of budgeting and fiscal management; working knowledge of fund accounting.
  • Principles and practices of intergovernmental relations.
  • Conflict resolution and negotiation strategies.
  • Principles and practices of strategic planning.
  • Principles and techniques of effective oral presentations.
  • Project management principles.
  • Principles and practices of group facilitation and building consensus.
  • Contract administration principles;
  • Applicable federal, state and local laws, codes, regulations (based on assignment).
  • Customer service principles.
  • Specialized equipment relevant to area of assignment.
  • Modern office technology.

Skilled In:

  • Managing, supervising, evaluating and motivating staff.
  • Training, coaching and overseeing the development of staff.
  • Directing the development and implementation of goals, objectives, policies, procedures and work standards.
  • Overseeing the implementation and adherence to quality assurance and standards.
  • Managing standards and quality assurance.
  • Reviewing research and implementing industry trends, solutions and best practices.
  • Directing the analysis, evaluation and interpretation of written materials and statistical data for reports and recommendations.
  • Authoring and editing complex reports and documents.
  • Facilitating group discussions and building consensus using persuasive reasoning.
  • Facilitating effective collaboration.
  • Providing mediation, negotiation and conflict resolution.
  • Managing budgets and allocating resources to achieve strategic objectives.
  • Exercising strategic and political acumen, tact and diplomacy.
  • Public speaking.
  • Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
  • Providing customer service.
  • Utilizing a computer and relevant software applications.
  • Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements: 
Positions in this class typically require: fingering, grasping, talking, hearing, seeing and repetitive motions.

Sedentary Work: 
Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Working Conditions:
Work is routinely performed in an indoor, office environment.

This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.

As of September 17, 2021, all new employees must be fully vaccinated against the COVID-19 virus. If there is a medical reason or sincerely held religious belief preventing you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have an accommodations process in place for those requests.